Faq

FREQUENTLY ASKED QUESTIONS

Q: Where do you ship?

A: We currently ship throughout the United States.

Q: How long does shipping take?

A: Orders are processed within 2–5 business days and delivery typically requires 5–10 business days.

Q: How can I track my order?

A: Once your order ships, a tracking number will be emailed to you.

Q: Can I cancel my order?

A: Orders may be canceled before shipment. Once shipped, orders are subject to our Return & Refund Policy.

Q: Are your products authentic?

A: Yes. We source products from reputable suppliers and distributors.

Q: Can opened hobby boxes be returned?

A: No. Opened hobby boxes, trading card packs, and products with broken factory seals are not eligible for return.

Q: What if my item arrives damaged?

A: Contact us within 48 hours of delivery with photos of the product and packaging.

Q: What payment methods do you accept?

A: We accept major credit cards and additional payment methods displayed during checkout.

Q: When will I receive my refund?

A: Approved refunds are typically processed within 5–10 business days after inspection.

Q: Do metal detectors include warranties?

A: Warranty coverage varies by manufacturer. Details are available on applicable product pages or by contacting support.